Privacy Policy

1. Introduction

Rhino Water Damage Repair Service ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at waterdamagerepairservicehouston.com or contact us for services.

By using our website or contacting us, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Name, phone number, and email address submitted through our contact form or phone calls
• Property address and description of damage for service estimates
• Insurance information provided to facilitate claims
• Payment information processed through secure third-party payment processors

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests, inquiries, and emergency calls
• Schedule and dispatch restoration crews to your property
• Coordinate with your insurance carrier on your behalf
• Process payments for completed services
• Send appointment confirmations and service updates
• Follow up after service completion to ensure your satisfaction
• Improve our website and service offerings
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Insurance carriers — when you authorize us to coordinate your claim
• Subcontractors and trade partners — involved in the restoration of your property
• Service providers — such as scheduling software, payment processors, and CRM platforms that help us operate our business
• Legal authorities — when required by law or to protect our rights

All service providers are contractually required to handle your data securely and use it only for the purposes for which it was shared.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

We may use third-party analytics services (such as Google Analytics) that set their own cookies. These providers operate under their own privacy policies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmitted through our website and secure storage practices for records maintained by our team. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years in compliance with Texas business record requirements.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal retention obligations
• Opt out of marketing communications at any time

To exercise these rights, contact us using the information below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal data: